FAQ - Frequently Asked Questions ‎ ‎

1. What is The French Box?

The French Box is an online store that offers authentic French products to customers worldwide. Simply choose your favorite items, and we’ll ship them directly to you.

2. How can I make a purchase?

Shopping with us is easy:

  1. Browse and select your desired products.
  2. Review your cart and order details.
  3. Proceed to checkout and complete your payment.
  4. Receive an order confirmation and tracking details once your package ships.

3. Where do you ship?

We offer worldwide delivery to most locations.

4. How does shipping work?

All orders are shipped from France using trusted courier services. Once your payment is confirmed, we process and dispatch your order as quickly as possible.

5. How long does delivery take?

Orders are typically shipped within 48 business hours after purchase. However, if you place your order before 4:00 PM (CET) on a business day, it will be shipped the same day.

Estimated delivery times:

  • Europe, America, and Australia: 5 to 15 business days, depending on the selected shipping method.

Please note that additional delays may occur due to customs, public holidays, or other unforeseen circumstances.

6. How much does shipping cost?

Delivery Fees Within Europe & UK:

  • Pickup Point Delivery: €2.99

  • Home Delivery: €3.99

Shipping to Other Countries:
Fees vary based on the weight and destination of your order.

7. Will I have to pay customs duties?

Each country has its own customs regulations. Customers are responsible for any import taxes, duties, or additional fees that may apply.

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, CB
  • Digital Wallets: Apple Pay, Shop Pay
  • PayPal

9. Can I modify or cancel my order after purchasing?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible for assistance.

10. What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect order, please contact us at thefrenchbox01@outlook.com for support.

11. How can I track my order?

Once your order is shipped, you will receive a tracking number to monitor your delivery status.

12. Can I suggest products to be added to the store?

Absolutely! We love hearing from our customers. If there’s a product you’d like us to offer, please email us at thefrenchbox01@outlook.com with your suggestions.