FAQ

We currently ship to all countries within Europe, as well as the United States, Canada and Australia.

Europe: 3–5 business days
United States: 10–14 business days*
Canada: 10–14 business days
Australia: 12–16 business days

*Delivery times to the United States may vary due to customs processing and changing import regulations.

The minimum order amount is €20.

We offer fixed delivery rates, so you’ll know your shipping cost before placing your order.

Europe
• Delivery from €4.99 or €7.99, depending on your location
• Free delivery on orders over €40

Canada
• Delivery from €44.99
• Reduced delivery fee of €14.99 on orders over €70

United States & Australia
• Delivery from €44.99
• Reduced delivery fee of €14.99 on orders over €100

Your final shipping cost will be displayed at checkout based on your location and order amount.

For pickup delivery, we’ll select the closest available pickup point to your address with Chronopost.

Due to import regulations and customs restrictions, some products cannot be shipped outside Europe. This mainly affects customers in countries such as Australia and the United States.

If a product appears as unavailable, it means we are currently unable to ship it to your country. We apologize for the inconvenience and are continuously working to expand the range of products available for international shipping.

Can’t find your favourite product?

Contact us and let us know what you’re looking for. We add new products every day based on our customers’ requests and we can add it to our online store especially for you.

All food products are shipped with a valid expiry date. If you would like information about a specific product's expiry date before ordering, please contact us.

No. We only sell shelf-stable products that are suitable for international shipping.

Ingredients are provided on the original product packaging, which is typically in French. Some products may include multilingual labels, but English translations are not guaranteed.

Orders shipped within Europe are not subject to customs fees. For shipments to countries outside Europe, customs duties, taxes, or import fees may apply upon delivery. These charges are determined by your local customs authorities and are the responsibility of the customer.

Yes. Please contact us as soon as possible after placing your order. We will do our best to accommodate any changes before your order is processed and shipped.

Orders can be cancelled before they enter the preparation process. Once preparation has begun, cancellation may no longer be possible. We recommend contacting us immediately if you wish to cancel your order.

We accept American Express, Visa, and Mastercard debit and credit cards, as well as PayPal and Apple Pay. You can also pay in 3 interest-free installments with Klarna, depending on your location and eligibility.

If there is an issue with your order, please contact us within 48 hours of delivery and provide clear photos of the damaged or incorrect item. We will review the situation and work with you to find a suitable solution.

Due to food safety and hygiene regulations, we do not accept returns of food products. If there is a problem with your order, please contact us and we will be happy to assist you.