FAQ - Frequently Asked Questions
1. What is The French Box?
The French Box is an online store offering authentic French products to customers worldwide. You can choose the products you want, and we will ship them directly to you.
2. How can I make a purchase?
You can shop directly on our website:
- Select the products you want.
- Go to your cart and review your order.
- Proceed to checkout and complete your payment.
- Receive your order confirmation and tracking details.
3. Where do you ship?
We deliver worldwide.
4. How does shipping work?
All orders are shipped from France using different courier services. Once your payment is confirmed, we process and dispatch your order as quickly as possible.
5. How long does delivery take?
We typically ship within 48 business hours after receiving your order. Delivery takes between 5 to 15 business days for most addresses in America, Europe, and Australia, depending on the selected service. Additional delays may occur due to current conditions.
6. How much does shipping cost?
Shipping costs depend on the weight and destination of your order. The exact cost will be calculated at checkout.
7. Will I have to pay customs duties?
Each country has its own customs regulations. The customer is responsible for any additional taxes or customs fees that may apply.
8. Do you ship refrigerated or perishable products?
No. To ensure product quality, we do not ship items that require refrigeration or have a very short shelf life.
9. What payment methods do you accept?
We accept the following payment methods:
✅ Credit/Debit Cards: Visa, Mastercard, American Express, CB
✅ Digital Wallets: Apple Pay, Shop Pay
✅ PayPal
10. Can I modify or cancel my order after purchasing?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.
11. What should I do if my order arrives damaged or incorrect?
If there is any issue with your order, please contact us at thefrenchbox01@outlook.com.
12. How can I track my order?
Once your order has been shipped, you will receive a tracking number to monitor your delivery status.
13. Can I suggest products to be added to the store?
Yes! We are always looking for suggestions on what our customers are missing.
To suggest a product, please contact us at thefrenchbox01@outlook.com