Politique d’expédition

Shipping Policy of The French Box

At The French Box, we are committed to providing a pleasant and smooth shopping experience. We want you to receive your favorite French products as quickly as possible. Here are our detailed shipping conditions:

1. Shipping Areas
   We ship our boxes to many countries around the world, including but not limited to the United Kingdom, Switzerland and Europe. If you have questions about shipping to your country, please contact us at contact@thefrenchboxstore.com

2. Order Processing Time
   All orders are processed within 1 to 3 business days. If your order is placed over the weekend or on a holiday, processing will begin the next business day.
   We do our best to ship orders promptly, but we are not responsible for delays caused by shipping services.

3. Shipping Methods and Delivery Times
   We offer several shipping options depending on the destination and weight of your order. Delivery times vary based on the shipping method chosen and the destination location:

• Standard international shipping: 7 to 14 business days.
  

1. Shipping Fees
   Shipping fees are calculated at checkout based on the destination, weight of the order, and selected shipping method. You can view the shipping costs before finalizing your order.
   For international orders, customs duties and import taxes may apply, and these are the responsibility of the customer.

2. Order Tracking
   Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time.
   If you have any questions about tracking your package, feel free to contact us at contact@thefrenchboxstore.com

3. Responsibility and Risks
   Once the order has been shipped, we cannot be held responsible for delays or lost packages caused by carriers or customs services.
   If your package is lost during shipping, we will do our best to resolve the issue with the carrier, but we cannot guarantee the recovery of items or a refund in such cases.

4. Incorrect or Incomplete Addresses
   Please ensure that the shipping address you provide is correct and complete. If an error in the shipping address is detected after shipment, additional fees for redirecting the package may apply.
   We are not responsible for undelivered packages due to incorrect addresses.

5. Delivery Delays
   We do our best to meet delivery times, but circumstances beyond our control may cause delays (high demand periods, strikes, customs checks, etc.).
   If you notice a significant delay, please contact us for information on the status of your order.

6. Shipping and Customs
   For international orders, customs duties, import taxes, and other fees associated with receiving your package are the responsibility of the customer. These fees are determined by local authorities and vary based on the legislation of your country.
   We have no control over customs fees or taxes imposed by your country and cannot estimate these fees.

7. Delivery Issues
   If you receive a damaged or incorrect package, please contact us within 7 days of receiving the order by sending photos of the damaged package and products. We will work with you to resolve the issue (replacement or refund, depending on the situation).

8. Contact Us
   If you have any questions regarding the shipping of your order, please contact us at contact@thefrenchboxstore.com or via our contact form on the website.