Conditions générales de vente
Sales Terms of The French Box
These sales terms govern the sale of products made on the The French Box website. By placing an order on our site, you unconditionally accept these terms.
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Company Identification
Company Name: The French Box
Address: 4 Rue Madame Baleine, 59181 Steenwerck
Email: contact@thefrenchboxstore.com -
Purpose
These sales terms aim to define the rights and obligations of the parties in the context of online sales of products offered by The French Box on its website. -
Products
The French Box offers boxes containing French products such as snacks, beverages, and other typical items from France. The products are described on the website with available information (price, description, quantity, etc.).
The French Box reserves the right to modify the products offered at any time, based on stock availability and new products. -
Orders
To place an order, the customer must create an account on the website or provide their billing and shipping information. The order is confirmed when the customer has selected their products, provided their information, and paid for the order.
Once the order is confirmed, a confirmation email will be sent to the customer. The sales contract becomes effective at this point. -
Prices
The prices of products are indicated in euros (or another currency depending on the region) and include all applicable taxes unless stated otherwise.
Shipping fees are calculated separately and shown before order confirmation.
The French Box reserves the right to change its prices at any time, but the prices applied will be those in effect at the time of the order. -
Payment Terms
Payments are made through secure payment platforms available on our site (credit cards, PayPal, etc.). Payment is required at the time of order.
The French Box will not retain payment information after the order has been processed. -
Delivery
Products are delivered to the address provided by the customer at the time of order.
The French Box ships orders within the timeframes specified in its shipping policy but cannot be held responsible for delays caused by carriers or customs services.
Shipping fees and any applicable customs duties are the responsibility of the customer. -
Right of Withdrawal
In accordance with the law, the customer has a right of withdrawal for 14 days from the receipt of the order to return the products, provided that they are unopened, unused, and in their original packaging.
The customer must contact The French Box before returning a product. Return shipping costs are the responsibility of the customer unless the product is defective or there was a shipping error. -
Warranty and Liability
The French Box commits to providing products that conform to the descriptions provided on the website. In the case of a defective or non-conforming product, the customer may request a refund or replacement, according to the conditions specified in the return and refund policy.
The French Box cannot be held responsible for indirect or accidental damages resulting from the use of the products. -
Intellectual Property
All elements of The French Box website (texts, images, logos, etc.) are protected by intellectual property rights. Any reproduction or unauthorized use is prohibited. -
Protection of Personal Data
The personal information collected during the order process is necessary for its processing. The French Box respects the confidentiality of the data and processes it in accordance with the data protection laws. For more information, please refer to our privacy policy. -
Modification of Sales Terms
The French Box reserves the right to modify its sales terms at any time. Modifications will take effect as soon as they are published on the website. -
Governing Law and Jurisdiction
These sales terms are governed by French law. In the event of a dispute, French courts will have jurisdiction. -
Customer Service
For any questions regarding an order, a product, or our sales terms, please feel free to contact us at the following address: contact@thefrenchboxstore.com